Hotel Monterey La Soeur Osaka

The spa is really good! After one day trip to other places, we really need to have a good bath and this is the best place. The offer a cup of beer in the afternoon if you go to spa early. Drinks are also free and you also have small snacks. They clean the room everyday and offer each one a bottle of water for free as well.

Great location, literally a 6 min walk to Kyobashi station and all undercover if you take the West Exit. There were also elevators at the station which I know can be difficult to find in some stations in Japan, so if you're coming to and from the airport, it makes it so much easier. We were also able to take one train to the airport at Kyobashi station on the Osaka Loop Line, which was great. The rooms were spacious for 3 people and clean, however pillows were very hard and the water pressure from their signature shower head was not great. Rooms are also cleaned every 3 days, but changing of bins and towels were daily. The amenities were good, toothbrush, hairbrush, cotton tips, family size shampoo, conditioner and body wash, laundry line above the bath, free skincare sachets at the front desk in the lobby and pyjamas in the room. We had a little incident with wanting to use the Trinite Spa, the price quoted at check in had increased halfway through our stay and we were not made aware of this at the time of check in. They refused to honour the original price, however later did, my only feedback would be to please make guests aware these changes at check in, it'll make for a more seamless experience. A big thankyou to the staff member that helped me resolve this. Overall a good stay.

Excellent value hotel in a location convenient to two subway transport stations within a 8 minute walk and access to the rest of Osaka. On site family mart was also an incredible convenience. The nearby business park was home to a variety of eating establishments, as was the nearby mall and strip of shops near the subways. The staff was excellent in trying to be helpful wherever possible.

Staff were accomodating for our request for softer pillows and helping us arrange a taxi to the airport. 24 hour convenience store on the first floor makes up for the lack of vending. Great city views. On the 22nd floor, we were far above the city noise and could sleep with the window open a bit, which was nice.

The view is very good from my room. The spa. I went there everyday. The staffs are also really kind. If I come here again, I will choose this hotel again!